Catchsera is an AI voice receptionist for therapy practices, answering calls 24/7 with privacy, warmth, and crisis protocols. Plans start at $129 per month.
Managing incoming calls for therapy and mental-health practices requires a balance of professionalism, warmth, and privacy. Whether it’s a new client inquiry or a caller in crisis, every interaction matters. Catchsera, an AI voice receptionist, offers a solution designed specifically for appointment-based practices, including therapy offices. It ensures calls are handled with care, while freeing up staff to focus on patient care.
Catchsera answers every call 24/7 in a natural voice that begins with your practice’s name. This eliminates the frustration of automated phone trees and delivers a welcoming experience for callers. Whether someone is calling for the first time or has a routine question, Catchsera captures essential details like their name, callback number, and reason for the call.
For therapy practices, this round-the-clock availability is invaluable. Calls are never missed, even after hours, and urgent calls are flagged for staff. If a caller is in crisis, Catchsera directs them to dial 911. It never gives medical advice, ensuring clear boundaries and appropriate handling of sensitive situations.
Therapy practices rely on confidentiality, and Catchsera is built with privacy in mind. Fully HIPAA-compliant, it never asks for sensitive information like a date of birth over the phone. Instead, callers can receive a secure one-time form link via text, but only if they agree during the call.
Texts sent by Catchsera exclude health details, adhering to strict privacy standards. Practices can also send their own registration or scheduling links through Catchsera, giving them complete control over how information is shared.
Catchsera can answer approved questions about your practice, such as office hours, location, parking, providers, and accepted insurance. This helps new callers decide if your practice is the right fit for their needs. Existing clients also benefit from clear communication, whether they’re scheduling follow-ups or asking general questions.
Every call is summarized and available in a live dashboard, making it easy for staff to follow up. This ensures no detail is missed and every caller feels supported, whether they’re new to your practice or a long-time client.
Setting up Catchsera is simple. Your practice keeps its existing phone number and provider, and calls are forwarded to Catchsera after a specified number of rings or during after-hours. On your end, setup takes less than 10 minutes. Catchsera builds and tests the receptionist to ensure it’s tailored to your practice.
Plans start at $129 per month, with all features included. There are no contracts, and practices can cancel anytime. A 7-day free trial lets you experience Catchsera’s benefits before making a commitment.
Catchsera offers transparency and control. Its live dashboard provides summaries and full transcripts of every call, along with instant notifications for urgent matters. Missed-call text-back ensures no opportunity is lost. In Massachusetts, where all-party consent is required to record calls, Catchsera informs callers when recording is active.
Calls can also be transferred to a designated number, such as the front desk or an on-call therapist. Staff can listen in or take over the call as needed, offering flexibility for handling complex situations.
Catchsera is designed to meet the needs of therapy and mental-health practices. Its natural voice, privacy-focused features, and ability to flag urgent calls make it an essential tool for busy offices. Plans start at $129 per month, and every practice receives a signed Business Associate Agreement (BAA) to ensure HIPAA compliance.
With Catchsera, therapy practices can focus on providing care, knowing their calls are managed with professionalism and compassion.
Catchsera flags urgent calls and tells callers in crisis to dial 911. It never gives medical advice.
Yes, it can answer approved questions like hours, location, parking, providers, and accepted insurance.
Yes, Catchsera is fully HIPAA-compliant and signs a Business Associate Agreement (BAA) with every practice.
Plans start at $129 per month with no contracts and a 7-day free trial. All features are included in every plan.
We build a receptionist for your office and let you call it before it goes live. Free trial, no contract.
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