Learn how Catchsera's AI receptionist simplifies call handling for multi-location practices with location-specific answers and centralized tools.
Managing calls for a practice with multiple locations can be a challenge. Each location has its own hours, staff, and needs, making it tough to ensure consistent and accurate communication with patients. That’s where Catchsera, a HIPAA-compliant AI voice receptionist, steps in to simplify the process.
With Catchsera, each of your practice locations gets its own AI receptionist. This means patients calling any location will hear a natural voice greeting them by the specific practice name. There’s no confusing phone tree or generic responses—just a seamless experience tailored to each location.
Catchsera’s AI receptionist can answer common questions specific to each location, such as hours, parking, and accepted insurance plans. It can also capture essential details like the caller’s name, callback number, and reason for the call. Whether it’s a dental office in Boston or a medical clinic in Providence, every location gets a personalized touch.
For multi-location practices, consistency in communication is key. Catchsera ensures that each location has its own set of approved answers to common questions. For example, if one location has different operating hours or offers unique services, the AI receptionist will provide the correct information for that specific site.
This level of customization helps build trust with your patients. They’ll feel confident knowing they’re getting accurate information tailored to their needs, no matter which location they’re calling.
Even with multiple locations, managing your calls is simple with Catchsera’s live dashboard. You can view a summary and full transcript of every call across all your locations in one place. This makes it easy to track call activity, follow up with patients, and monitor how your practice is performing.
Staff can also receive instant notifications for urgent calls, ensuring that no important issues fall through the cracks. If needed, they can listen in on calls or take over directly. This centralized approach saves time and keeps your team organized.
Multi-location practices often handle a high volume of calls. Catchsera’s Enterprise plan is designed to meet these demands. With customizable options for call minutes and SMS, this plan can scale to fit your practice’s needs, no matter how many locations you have.
Setup is quick and easy, taking less than 10 minutes on your end. Once your calls are forwarded to Catchsera, the AI receptionist takes over, ensuring that every call is answered promptly, 24/7.
When dealing with sensitive patient information, security is non-negotiable. Catchsera is fully HIPAA-compliant, with encryption in transit and at rest, two-factor sign-in, and role-based access. The platform also provides an audit trail for added peace of mind.
Catchsera never asks for sensitive details like dates of birth over the phone. Instead, it sends a secure one-time form link via text, but only after the caller agrees. These texts are free of health details, ensuring compliance with privacy regulations.
Catchsera is a HIPAA-compliant AI voice receptionist designed for dental, medical, and other appointment-based practices. It provides 24/7 call answering with natural voice interaction, location-specific customization, and a live dashboard for centralized management. Plans start at $129 per month, and Catchsera signs a BAA (Business Associate Agreement) with every practice.
Yes, Catchsera can provide location-specific hours and other details.
Staff receive instant notifications and can listen in or take over.
Yes, every plan includes Spanish support at no extra cost.
Yes, it's designed for dental, medical, and other appointment-based practices.
We build a receptionist for your office and let you call it before it goes live. Free trial, no contract.
Get a free demo →
