About Catchsera

Catchsera is an AI voice receptionist for dental and medical offices. It answers every patient call, day and night, in a warm and natural voice, then hands the front desk a clean list of who called, why, and what to do next. We are based in Bellingham, Massachusetts and work with practices in Boston and across New England.

Why we built it

A practice's phone rings hardest when the team is busiest: first thing in the morning, over lunch, and after closing. Those are often new patients, and when they reach voicemail many simply call the next office. Catchsera makes sure every caller is answered and every request is followed up, while your team stays in charge.

What Catchsera does

• Answers every call, 24/7, and handles the common questions: hours, location, providers and accepted insurance.
• Captures each caller's details: name, callback number, new or existing patient, and the reason for the call.
• Flags urgent calls and can transfer them to your office or an on-call number.
• Texts a secure intake form with your practice's logo, so sensitive details never go over the phone.
• Shows every call on a live dashboard, with a summary and full transcript, plus instant alerts.
• Keeps people in the loop: your team can listen to a live call, take it over, or transfer it.
• Speaks English and Spanish.

How it works

• 1. Tell us about your office: hours, providers, insurance plans and how you like calls handled.
• 2. We build and test your receptionist. You call it and hear it before it goes live.
• 3. Forward your calls. You keep your number and phone system. Setup takes under 10 minutes on your side.

Security and compliance

Catchsera is HIPAA compliant and signs a Business Associate Agreement (BAA) with every practice. The platform runs on Microsoft Azure, data is encrypted, sign-in uses two-factor authentication, each person gets the right level of access, and every action is recorded in an audit trail.

Pricing

Plans start at $129 per month, and every plan includes every feature. Every plan comes with a 7-day free trial and no contract. See all plans.

Company details

• Company: Catchsera, operated by Smart Zone Corp
• Location: Bellingham, Massachusetts, serving Boston and New England
• Email: contact@catchsera.com
• Phone: (617) 229-5770