Never miss a
patient call
again.

Not at all. We use simple call forwarding — your number forwards to our AI after the 3rd ring. Your existing hardware and setup stays 100% untouched. If you ever want to stop, just remove the forwarding. Zero risk, zero disruption.

Yes — completely. We provide a signed Business Associate Agreement (BAA) with every account. Our AI is also strictly restricted from asking for or discussing sensitive medical details, medications, or diagnoses of any kind.

Yes — and this is required by law. Sera introduces herself as a virtual assistant for your practice at the start of every call and discloses that the call may be recorded, as required by Massachusetts two-party consent law. Patients appreciate the instant answer over voicemail — and transparency builds trust.

Under 10 minutes from your side. We build and customize everything — you review, approve, then set up call forwarding. Since we are local in Bellingham, MA, we can also come to your office and handle it in person.

Sera handles the most common patient inquiries — appointments, hours, services, emergencies, and callbacks. For anything outside its scope, it collects the patient's information and your team follows up. Nothing falls through the cracks.

If there is ever a technical issue on our end, calls automatically roll back to your main phone line. Your patients always reach someone. We monitor 24/7 and notify you immediately if anything needs attention. You are never left without coverage.

Traditional answering services use generic scripts, are rarely HIPAA compliant, and do not send your team instant notifications. Catchsera is built specifically for dental and medical offices, 100% HIPAA compliant with a signed BAA, custom to your practice, and costs less than most answering services. Plus we set it up in person.

Absolutely. On Growth, Professional, and Enterprise plans, script updates are included and we typically turn them around the same day. New service, changed hours, new doctor — just message us and it is done fast.

Full access to everything on your plan — no limitations. We build your custom AI agent, go live on your actual phone line, and you experience real results with real patient calls. A card is required to start but you will not be charged for 7 days. Cancel anytime before that — no invoice, no hard feelings.