New-patient calls, same-day questions, reschedules and after-hours messages: what an AI receptionist does for a chiropractic office, and where your team stays in charge.
An AI receptionist answers a chiropractic office's phone in a natural voice every time it rings, including while the doctor is adjusting and after you close. It answers the questions you have approved, such as hours, new-patient visits and the insurance you accept, and takes each caller's name, best number and reason for calling. Anything that needs a person, from a coverage question to a patient whose pain has changed, goes to your team. It never gives clinical advice.
A chiropractic office runs on short visits and a full schedule. The doctor moves from table to table, the front desk is checking one patient in and another out, and the phone keeps ringing. A new patient wants to know if they can come in this week. A regular needs to move Thursday to Friday. Someone was in a fender bender yesterday and wants to know if you see people after a car accident. If nobody picks up, most of those callers don't leave a message. They call the next office.
An AI receptionist is a simple fix for that gap. This guide walks through the calls a chiropractic office actually gets, what an AI receptionist should handle, what should always stay with your team, and how Catchsera fits into the phone line you already have.
Most chiropractic phone traffic falls into a handful of patterns. Each one is routine for your team, and each one is easy to lose when the front desk is busy.
A good AI receptionist answers in a warm, natural voice with your office's name. It tells callers up front that they are speaking with a virtual assistant and that the call may be recorded. Then it does the work a front desk does on a routine call:
Every call then shows up on a live dashboard with a short summary, the full transcript and the caller's details, and your team is notified when it ends. Following up becomes a matter of reading a list, not replaying voicemails.
An AI receptionist should make your front desk faster, not replace its judgment. In a chiropractic office, these decisions belong to people:
Chiropractic callers often describe their symptoms in detail. Someone will explain where it hurts, how it started and ask whether they should come in, ice it, or wait. A receptionist, human or AI, should not answer that question.
Catchsera's receptionist is restricted from giving medical recommendations, diagnoses or medication guidance. It will not tell a caller whether their pain is serious, suggest stretches or exercises, or say whether something can wait. It takes the details, lets the caller know your team will follow up, and can flag the call as urgent. If a caller describes something that sounds like an emergency, such as a serious injury, sudden weakness or numbness, or trouble breathing, the right answer is to tell them to call 911. For more on how that should sound after hours, see our guide to after-hours emergency call triage.
You don't need a new phone number, a new phone company or new equipment. Catchsera works through call forwarding from your existing line. Common setups for a chiropractic office:
If you ever want to stop, you turn the forwarding off. And if there is ever a technical problem on our side, calls roll back to your main line so patients still reach someone. Our walkthrough on keeping your number with call forwarding covers the options to ask your phone company about.
Many offices in New England also hear from callers who would rather speak Spanish. Catchsera answers in English and continues in Spanish whenever the caller does, with no menu or button to press. See how bilingual call handling works.
The moment a caller says why they are calling, your phone line is handling patient information. That makes privacy a practical question, not a formality.
Catchsera is built with HIPAA safeguards and signs a BAA with every practice. Calls, recordings, transcripts, summaries and messages are covered. The platform runs on Microsoft Azure, recordings and transcripts are encrypted, sign-in uses two-factor authentication, each person on your team gets the right level of access, and actions are recorded in an audit trail. The receptionist does not ask for sensitive details such as a date of birth over the phone; those go on a secure form link instead. Texts never include health details.
Setup is designed to be light on your side:
Every plan includes every feature, starting at $129 per month, with a free trial and no contract. Script changes, such as new hours or a new doctor, are included and usually handled the same day you ask.
Catchsera captures each appointment or reschedule request and puts it on a follow-up list for your team, who confirm the time in your own scheduling system. It does not write into your practice management software.
It states your office's policy, in the wording you approve, and takes the caller's name, number and reason for calling so your team can offer a time.
If your office works with these cases, the receptionist can say so in general terms and take the caller's details. Questions about claims, paperwork or legal matters are passed to your staff. It does not give legal or billing guidance.
No. The receptionist is restricted from giving medical recommendations or diagnoses. It takes the details, flags urgent calls for your team, and tells callers to dial 911 if they describe an emergency.
No. You keep your number and phone company. Calls forward to Catchsera from your existing line, for example after the third ring or after hours, and you can turn forwarding off at any time.
We build a receptionist for your chiropractic office and let you call it before it goes live. Free trial, no contract.
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